2. Business Etiquette

As a manager one core development and training area for you would be Business Etiquettes...(How to be Courteous and Professional)

Here are some check points that you should consider: 

• Do not answer phone calls or chew gum when in a meeting
  
• Do not wear sloppy clothing
  
• Do not ignore people who have just joined the group/meeting
  
• If you borrow equipment, return it promptly and in good condition
  
• Do not tell off-colored jokes
  
• Do not barge into someone's office. Knock the door before entering, if the door is closed
  
• Shake Hands
  
• Look in the eyes of the person who is speaking
  
• Fill in paper in the copier or printer when you consume it all
  
• Do not drink too much in office party
  
• Do not use inappropriate greetings
  
• Do not hang up without apologizing when you get the wrong number
  

Some Areas of focus:

1. Personal Appearance:

a. Outfit should not be against what goes in the office. (Black/Blue/Greys...)

b. Grooming Requirements:

• Trimmed, clean and styled hair
  
• Clean shaven shave with no 5'0 Clock shadow
  
• Well trimmed Moustache and Beard
  
• Clean and polished finger nails
  
• Fresh Breath
  
• Brushed teeth
• Strong and solid posture

c. Others:

• Double-breasted jacket should always be buttoned.
  
• Tip of the tie should extend to the middle of the belt and no longer than the top of the belt.
  
• Linen wrinkles easily. Should be used when it is blended with polyester, Rayon or ecryillic
• Shirts should always be long sleeved (Even in summers), so that the cuff shows half-inch below the jacket.
• For men 100% cotton is best fabric choice and for women silk is a better choice.
• Suit jacket should be long enough to cover the buttocks.
• Power colors for suits are navy/charcoal, MediumBlue/gray,  (Avoid Brown). Black can be intimidating. Use Black shoes, white cotton shirts, black shirt/pin stripe shirt. All weather overcoat. Solid, stripped, patterned ties. Leather bag.
• Color of the tie should contrast with the color of the jacket
• Do not wear tinted or photogray glasses
• Wear Leathered lace up shoes, slip on's are also ok
• Belt should match the color of the shoes.
• Do not wear tattered Jeans

2. Way you handle yourself at the job

a. Introduction: Do not ignore the person you do not know. Introduce/acknowledge by using the ABC technique while introduing a bunch of people. 

• A - By Authority/highest position
  
• B - Basic. Do not repeat the name more than once
  
• C - Clarify : background
  
• Remember/rehearse the name of people you have to introduce
  
• When in doubt, do not use first names
  

b. When you are introduced:

• Stand up
  
• Move towards the person
  
• Look pleasant
  
• Make eye contact
  
• Shake hands and return the introduction, repeat the name of the person you are being introduced to. People like to hear their own name
  

c. Hand Shake:

• Not loose and not bone breaking. Not with  both hands, one on top of the other. Firm, two or three shakes are enough.
  
• Extend your hand and say name at the same time, to let the other person know that your intention is to shake hands.
  
• Highest ranking person extends the hand first, if he does not, you should
  

d. Business Card:

• When to give - give at the end. At the start only if there are too many people
  

e. Small Talks (Establish Rapore)

Tuning in Techniques (SOFTEN)

• Smile
  
• Open posture - Attentive and listening to the speaker, do not cross your arms or legs, 
  
• Forward lean (Shows you are alert). Do not invade the space, stay about an arm's distance away.
  
• Tone of Voice
  
• Eye contact
  
• Nod shows agreement. Do not nod too much
  

Listening Manners

• Listen twice as much as you speak.
  
• Monitor your and other person's body language
  
• Tune out internal distractions. Set aside anything grabbing your attention. Focus at the matter at hand
  
• Don't inturupt
  
• Acting Appropriately at the time you need to talk
  
• Give feedback
  
• Repeat/paraphrase
  
• Clarify/Question
  
• Prompt the other person to continue speaking
  

Topics for small talks:

• Sports
  
• Music
  
• Avoid off colored jokes/personal life
  
• Break the ice (Opening line)
  
• Upbeat observation
  
• Open Ended question
  
• Revealation about yourself
  
• General Question
  

Opening doors 

• Whoever gets to the door first
  
• Revolving door, open for guest and wait for the guest to be out of the door
  

Business Appointment

• Sit up straight
  
• Do not tap feet or show impatience
  
• Sit next to the guest
  
• don't crowd the other person (3 ft away)
  
• don't touch the other person
  

Phone Etiquettes

• Identify yourself clearly
  
• Ask if it is good time to talk
  
• Leave your number if voice mail is encountered
  
• Tell that you are on speaker phone and that who is with you
  
• First call takes priority
  
• Deal with distractions
  
• No offensive statement, do not put people on defensive
  
• Close the conversation - summarize and thanks
  

Copier machine

• Priority to smaller job if you are going to take long
  
• Replace the machine with paper incase it runs out
  
• Reset the copier to one if you take muliple copies
  

3. How you function at social events related to your job:

• Do not get too familiar with your boss
  
• Do not gossip/ give negative comments for your colleagues
  
• Introduce your spouse
  

4. Entertaining your client:

• Dress appropriately
  
• Make sure that your client has a good time - Plan ahead for food, drinks, travel etc.
  
• Be knowledgeable about the event and confident
  
• Know more about your client, interests, family, personality
  

Restuarant

• Host pays the meal. The one to invite.
  
• Let them know what you want to discuss. Let them know if someone else is joining in, don't assume.
  
• Call a day before or in the morning to confirm
  
• Host to get to the restuarant before guest
  
• Wait for at least 15 minutes before calling if the guest is late
  
• Host should lead the way
  
• Best seat goes to the guest, host sits to the left of the guest
  
• Get enough money/credit card
  
• Don't push a drink to guest, if he does not, neither should you
  
• Don't get intoxicated
  
• If you are not a drinker, do not get one just because your guest does. Get a non-alcholic drink
  
• Forks are on the left, spoon and knife on the right. Spoon on the outside and the knife on the inside. Salad fork on the outside.
  
• Everyone should be served before you start eating
  
• Don't talk when you chew
  
• Don't play with your food
  
• Don't blow on your coffee and soup
  
• Don't chew ice cubes
  
• Don't eat with your fingers
  
• Don't go for the smoking area unless your guest specifically requests it
  
• Delay smoking untill everyone has finished or almost finished and coffee and desserts have been served
  
• Pay with credit card if possible
  
• Tip a little more for good service, also for car park and coat hungup
  

To Waiters

• Be polite
  
• Don't snap your fingers
  
• Use name of the servers/eye contact/ raise a finger to attract attention
  

5. Praise people

• In writing, Thank you note as quickly as possible, within 24 hours
  
• Double check that the names have been written correctly
  
• Keep it short, in your hand incase you have a good handwriting. It make it more personal
  
• Friendly and familiar tone rather than formal
  

Some Myths/Fallacies

• It takes more time if you do things politely.
  
• People will take advantage of you if you do not act tough. You can intimidate some people but not everyone
  
• Manners stifles your personality